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Case Studies
Case Studies
— Cases / Automation · Business Support System · Telecommunications
BSS for AAA-Telecom
Enterprise BSS customised to fit complex telecom operations.
AAA-Telecom · Europe
Industry
Telecommunications
Markets
10+ European countries
Team
2 BAs · 5 Eng · 3 QAs
Focus
BSS · Billing · STP
I
— About the client
A major European telecom operating in 10+ countries, serving millions of customers with mobile, fixed-line, and business services.
II · The brief
— Challenge
Context
The client had acquired a BSS platform but needed it adapted to their specific business logic, taxonomy, and internal workflows.
— KEY OBJECTIVES
01
Adapt service package setup and delivery to the client's needs
02
Adapt invoicing and accounting to client standards
03
Handle usage data from the client's telecom systems
04
Automate the entire process from start to finish
II
III · Our approach
— Solution
A dedicated team of 2 BAs, 5 engineers, and 3 QA specialists completed all backend and frontend customisations — workflows, billing templates, taxonomy, and financial calculations — with continuous testing and support.
III
IV · The outcome
— Results
The BSS platform now fully supports the client’s products and services. Automation improved significantly, costs reduced. The work was recognised by both the BSS vendor and the client.
01
Coverage
Full product support
02
Automation
Significantly improved
03
Costs
Reduced
04
Recognition
Vendor & client
VI
Contact
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