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Case Studies
— Cases / Fintech · SaaS · AI/ML
Subscription Payment Recovery
A platform for subscription businesses that recovers payments and explains what went wrong.
US · Subscriptions · Fintech
Fintech, ML, SaaS, Stripe
Focus
Product Engineering
Market
US · Subscriptions
Approach
ML + payment expertise
Built on
Stripe
I
— About the client

A US fintech that helps subscription businesses automatically recover payments that didn’t go through.

II · The brief
— Challenge

A subscriber’s card expires or a bank declines the charge — and the business loses the payment, sometimes the subscriber too. Standard retry tools recover only a small part.

— KEY OBJECTIVES
01
Recover more payments than standard retry tools
02
Reach subscribers whose payment details went out of date
03
Show businesses why payments fail and where revenue is lost
04
Keep the platform stable at all times
II
III · Our approach
— Solution

Our engineers develop the product together with the client’s team — building new features and keeping the platform stable in production.

step 01
Developed a system that retries payments at the moment they're most likely to go through
step 02
Added email campaigns that ask subscribers to update their payment method
step 03
Added analytics that explain why payments fail and where revenue leaks
III
IV · The outcome
— Results

The platform recovers 2–3× more payments than basic retry tools. Businesses see why payments fail and where revenue is lost. And the product keeps growing — new features ship every sprint.

01
Recovery
2–3× more than basic retries
02
Platform
Runs 24/7
03
Failure reasons
Identified
04
Features
Shipped fast
VI
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